Accessibility statement for wchc.nhs.uk
This accessibility statement applies to wchc.nhs.uk
This website is run by Wirral Community Health and Care NHS Foundation Trust (WCHC). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- Enable subtitles on video content
We have also made the website wording as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- PDF documents may not be fully accessible to screen reader software
- Some images of text are used across the site that might be difficult to interpret using screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email [email protected]
- Call 0151 514 2888 – please ask to speak to a member of the Communications and Marketing Team
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or see anything we can further improve, please contact: [email protected].
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide interpretation and translation services to patients and service users who require alternative methods of communications.
Hearing loops are available across all of our Trust managed sites and we can arrange a British Sign Language (BSL) interpreter.
To arrange interpretation and translation services for your appointment, please call the telephone number on your appointment letter – the team will be happy to help you.
Technical information about this website’s accessibility
Wirral Community Health and Care NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
PDFs and other documents
PDF documents may not be fully accessible to screen reader software. This fails WCAG 2.1 success criterion 1.3.1 Info and relationships, 1.4.3 Contrast (Minimum), 1.4.5 Images of text, 1.4.12 Text spacing and 2.4.6 Headings and labels.
We are working through these PDFs and we will have fixed or replaced them with accessible HTML pages by 30 June 2025.
Images
There are some images of text used across the site. Whilst these images include alternative text to ensure the information is accessible to screen reader users, they may still pose challenges for users who need to resize text, adjust contrast, or apply custom styling. This is because images of text cannot be customised in the same way as regular HTML text. We recognise this limitation and are committed to making improvements to enhance accessibility.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to delivering our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By 30 June 2025, we will have either fixed these or replaced them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Feedback Form
The Feedback Form is provided by a third party and utilises ReachDeck. This is under review and we are committed to delivering a fully accessible form by 31 December 2025.
What we are doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
This includes:
- Annual internal accessibility review.
- Biennial external accessibility audit completed via our trusted agency.
- Accessibility training completed with our trusted agency.
Preparation of this accessibility statement
This statement was prepared on 22 December 2020. It was last reviewed on 10 January 2025.
This website was last tested on 26 July 2023. The test was carried out by our trusted agency, who carried out testing on all the key pages and the main page types as a representative sample of all content.
